Frequently asked questions

We ship within the United States, including all 50 states, Alaska, and Hawaii. Compatible services can deliver to PO boxes and APO, FPO, and DPO military addresses. U.S. territories are supported when an appropriate option is available at checkout.

Standard shipping is free on all U.S. orders, with no minimum purchase. TruLife Naturals may choose the appropriate standard service from USPS, UPS, or FedEx.

Orders are typically processed in 1–2 business days, Monday through Friday excluding U.S. federal holidays. Standard carrier transit is estimated at 2–5 business days after shipment. These are estimates, not guarantees, and exceptional destinations may take longer.

Use the tracking link in your shipment confirmation. If tracking does not update or you need help, email support@trulifenaturals.com with your order number.

Wait 48 hours after the delivery scan. Check the delivery area, tracking details, and with household members or neighbors. If it is still missing, contact Support. TruLife Naturals will investigate with the carrier before issuing a replacement.

You may request cancellation before processing or shipment, but interception is not guaranteed. Product, quantity, and other order-content changes cannot be made after submission. If fulfillment has not begun, Support may try to cancel the order so you can place a corrected one.

Contact Support as soon as possible. Corrections requested before shipment are not guaranteed. After shipment, any rerouting or address change depends on the carrier's capabilities.

You may request a return within 30 days of receiving an eligible opened or unopened product. Contact Support within that period and wait for return instructions. Customers pay return shipping for ordinary satisfaction or preference returns, and there is no restocking fee.

Read the complete Refund policy for details.

We do not offer formal exchanges. Contact Support for return instructions when your order is eligible.

Report the issue within seven days of delivery. Include your order number and a description. Support may request photos and relevant lot or expiration information. The standard remedy for a confirmed issue is a replacement.

After the returned product is received and inspected, an approved refund may take up to 10 business days to process. Bank or payment-provider posting time is separate. Refunds are issued to the original payment method.

When customer accounts are enabled, use the Account or Manage Account link in the site navigation. You can also visit your account. Follow the sign-in instructions sent to your email address.

Eligible subscription orders receive 15% off and free standard U.S. shipping. Available frequencies are every 30, 60, or 90 days. Recurring orders use the current retail price at processing time, less the 15% subscription discount.

Discounts do not stack by default unless TruLife Naturals expressly creates an exception for a promotion.

Yes. Before the next order enters processing, you may skip the upcoming order, reschedule the next delivery, or change among the available 30-, 60-, and 90-day frequencies through the subscription-management experience.

Yes. Subscriptions have no minimum commitment or order count. If an order has already entered processing, cancellation stops future orders but does not automatically cancel the order currently being processed.

We do not automatically substitute products. A temporarily unavailable shipment may be skipped or delayed. If a product is permanently discontinued, the affected subscription will be canceled and the customer notified.

Yes. The same 30-day satisfaction guarantee applies. Returning or refunding one subscription shipment does not automatically cancel future orders; manage or cancel the subscription separately.

Refer to the current product page and the label on your individual product. Directions, warnings, allergens, age restrictions, storage guidance, and other cautions are product-specific and should not be assumed to apply across the full range.

Check the date printed on the individual product package. If the date is missing or unclear, contact Support with the product and lot information.

We cannot provide individualized medical advice. Review the product label and speak with an appropriate healthcare professional if you have a medical condition, take medication, are pregnant or nursing, are under the labeled age, or have questions about your personal circumstances.

Email support@trulifenaturals.com with the product name, order number when available, lot and expiration information, and a description of the concern. Potential adverse events and product-safety complaints are escalated for review rather than handled as ordinary service cases.