Refund policy

We want you to be satisfied with your TruLife Naturals purchase. This policy explains returns, replacements, refunds, and changes to submitted orders.

30-day satisfaction guarantee

You may request a return within 30 days after receiving your order. The guarantee applies to eligible opened and unopened products, and dissatisfaction with the product is sufficient for an otherwise eligible return.

Email support@trulifenaturals.com within the 30-day period, include your order number, and wait for return instructions before sending anything. Customers pay return shipping for ordinary satisfaction or preference returns. There is no restocking fee, no fixed amount of product that must remain, and no formal exchange program.

Paid expedited or premium shipping charges are not refundable for ordinary satisfaction returns. TruLife Naturals may deny a refund in cases of fraud, abuse, or repeated misuse of the guarantee.

Damaged, defective, or incorrect orders

Report a damaged, defective, or incorrect order within seven days of delivery. Include your order number, a description of the issue, photos when applicable, and lot or expiration information when relevant. The standard remedy for a confirmed issue is a replacement.

Refunds

Refund review begins after the returned product is received and inspected. An approved refund may take up to 10 business days after receipt and inspection to process. Your bank or payment provider may need additional time to post it.

Refunds are issued only to the original payment method. Eligible individual products from a multi-item order may receive a partial refund based on the actual amount paid for that product, including applicable discounts or promotions.

If a return is rejected, we will explain why. Rejected products are not automatically shipped back at TruLife Naturals' expense. When return shipment is feasible and requested, the customer pays the shipping cost.

Order cancellations and changes

You may request cancellation before processing or shipment, but interception is not guaranteed. Once fulfillment has begun, the applicable return process must be used.

Product, quantity, and other order-content changes cannot be made after submission. If fulfillment has not begun, Support may attempt to cancel the order so you can place a corrected one.

This section applies to individual orders. For recurring purchases, see our Cancellation policy.

Contact

Email support@trulifenaturals.com with your order number. Do not mail a return without authorization; the return address and instructions are provided after Support reviews the request.