Shipping policy

This policy explains where TruLife Naturals ships, expected processing and transit times, shipping charges, carriers, and delivery issues.

Where we ship

We ship within the United States, including all 50 states, Alaska, and Hawaii. PO boxes and APO, FPO, and DPO military addresses are supported through compatible shipping services.

U.S. territories are supported when an appropriate shipping method is available at checkout. Product availability and shipping eligibility can vary by destination, and applicable restrictions may appear at checkout.

Processing and delivery estimates

Orders are typically processed within 1–2 business days. Business days are Monday through Friday, excluding U.S. federal holidays.

After shipment, standard carrier transit is estimated at 2–5 business days. Transit times are estimates, not guarantees. Military addresses, territories, and other exceptional destinations may take longer.

Shipping rates and carriers

Free standard shipping is available on all eligible U.S. orders with no minimum purchase requirement. TruLife Naturals may select the appropriate standard carrier and service.

Orders may ship with USPS, UPS, or FedEx. We do not guarantee a specific carrier unless one is explicitly available and selected at checkout. Paid expedited or premium options, when offered, are separate from free standard shipping.

Shipping-address corrections

Shipping-address corrections may be requested before shipment but are not guaranteed. After shipment, carrier capabilities determine whether an address change or rerouting is possible.

Marked delivered but not received

Wait 48 hours after the carrier's delivery scan, then check the delivery area, household members or neighbors, and the tracking information. If the order is still missing, email support@trulifenaturals.com with your order number.

TruLife Naturals will investigate before issuing a replacement. Our Support Team handles carrier claims with USPS, UPS, or FedEx and may ask you for reasonable supporting information.

Returns

For return eligibility, return shipping, replacements, and refunds, see our Refund policy.